+34 945 399 200 kider@kider.com

COMPLAINT CHANNEL


KIDER STORE SOLUTIONS, S.L. has this Internal Whistleblowing Channel on its website (www.kider.com/complaint-channel) that allows reporting irregular conduct in the company.
This channel is available to all stakeholders: employees, people related to the company, clients, suppliers, etc.
At the bottom of this page there is a form to collect the reports they wish to make.
The communication can be made confidentially or anonymously. However, in order to be able to carry out an adequate follow-up, contact information will be requested in order to be able to contact the person making the report, it being their decision to provide it or to make the report anonymously.

 

SCOPE
The Whistleblowing Channel is exclusively aimed at collecting complaints about irregular conduct at KIDER STORE SOLUTIONS, S.L.. Sending a complaint implies expressing the illegal, irregular or inconvenient status of any action carried out at KIDER STORE SOLUTIONS, S.L.
This channel is NOT intended to collect complaints regarding irregular conduct of other entities or within the framework of the activity of other entities, whether they are companies, non-profit organisations or any other type of organisation, whatever their relationship with KIDER STORE SOLUTIONS, S.L.. Where appropriate, these complaints should be addressed to the complaint channels of the corresponding entities.
Neither is it intended to collect suggestions, comments or queries about the activity of the company KIDER STORE SOLUTIONS, S.L.. In this case you can use the contact form.

 

PROCEDURE
All complaints received will be analysed and processed by the person responsible for the KIDER STORE SOLUTIONS, S.L. Complaints Channel within 3 months (6 months for complex cases).
The reported facts will be investigated in a confidential and respectful manner, gathering the necessary additional information.
The necessary measures will be taken to rectify the reason for the complaint.
There will be no reprisals against any whistleblower, or any other collaborating person, even if the complaint is unsuccessful, provided that no fraudulent action has been taken.

The whistleblower will be informed if the report is not anonymous.

 

DATA PROTECTION
KIDER STORE SOLUTIONS, S.L.

informs users of the Site that KIDER STORE SOLUTIONS, S.L. respects current legislation on data protection, as well as its implementing regulations, adopting the necessary technical and organisational measures to prevent the loss, misuse, alteration, unauthorised access and theft of personal data provided, where appropriate, through the Site, taking into account the state of technology, the nature of the data and the risks to which they are exposed.

In the event that when making use of the services provided by KIDER STORE SOLUTIONS, S.L. on this Site, users should fill in personal data, KIDER STORE SOLUTIONS, S.L. – in compliance with current legislation – will fully inform the user of their rights and will obtain their express and unequivocal consent for the processing of their personal data.

In accordance with the provisions of current data protection legislation, we inform you that the personal data you send by means of communications through the website www.kider.com will be included and processed in the files whose owner is Kider Store Solutions S.L., (C.I.F. B95767604), with registered office at Zabalibar 8 in Amurrio, 01470 Álava, and registered in the commercial register of Álava, Volume 1569, book 0, page 192, Sheet number VI-17233, Entry 5.

The user guarantees that the personal data provided to Kider Store Solutions, S.L. are truthful and correct, being responsible for communicating to Kider Store Solutions, S.L. any modification in them. Kider Store Solutions, S.L. guarantees the security and confidentiality of the information provided. This information will be used to facilitate the processing of queries and contacts, as well as to send commercial offers about products and services that may be of interest to you.

The personal data will be treated with the purpose of managing, administering and providing the services that Kider Store Solutions, S.L. offers to the interested parties.

You may send your communications and execute your rights of access, rectification, cancellation and opposition by sending a communication duly accrediting your identity to the address Zabalibar 8, Amurrio, 01470 (Álava).

 

FORMULARIO DE DENUNCIA

4 + 1 =

ATTACHED FILES and MAILING A COMPLAINT
denuncia@kider.com

 

COMPLAINT BY POST
Kider Store Solutions, S.L.
(Complaints Channel)
Zabalibar, 8
01470 Amurrio (Álava)

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